Le Meridien's First Art+Tech Property in Asia

http://www.hotel-online.com/News/PR2004_3rd/Jul04_Cyberport.html

At the Cyberport Meridien Hotel in Hong Kong, technology drives guest service in the way that guests want which is paper-less, timeless, easily and automaticaly. Indeed, the typical front desk is banned and instead, everything is done through email and internet during the registration process.

With this new process the hotel trusts the guest, but one may ask if the guest have a total trust in this new technology? It is true that nowadays, people cannot live without technology, it is a new "way of life", of communication and facilities. However, we still find for example, people who don't feel like entering their credit card number on a reservation form on the internet because they think it's not safe enough or, like stated in the article, guests still prefer to go to the front desk in order to check their bill at check-out time.

Furthermore, technology must not make disappear what we call "guest service". What would be the point for a guest to go to a hotel and be served by a computer? Technology should help humans and relations but not replace them.