Self-Service takes off

1. Can a self-service kiosk really provide guests a high level of service? Why or why not?

2. What would be the real benefits, for guests as well as for properties, to implement self-service kiosks?

3. Are self-service kiosks really what guests expect when coming to a hotel?

4. Would self-service kiosks not be synonym of "individualism"?

5. Can self-service kiosks be implemented in every country/hotel?

6. In what ways do self-service kiosks provide a new kind of service?

7. Would implementing self-service kiosks not be an obstacle in creating a human relationship with the guest?

8. By implementing a check-in luggage in hotels, will a guest be easily willing to separate from his luggage earlier than usual?

9. Would implementing self-service kiosks in a small hotel (20 rooms for example) be worth it?